I booked a Machu Pichu and Cuzco tour with Luke through www.peruvacationtours.com and it was an amazing, effortless experience. Luke handled everything for us from arranging flights from Lima, tours for Cuzco, Machu Picchu, and various other sites throughout Cuzco. I generally do try to book and organize trips on my own, and actually researched the Machu Picchu process myself extensively, and came to the conclusion that working with Luke was not only far more convenient, but it would actually be cheaper, easier, and resulted in a far better experience working with Luke instead!
There are several things that particularly impressed me working with Luke:
The tour guide for Machu Picchu was especially amazing, and he knew so many details about Machu Picchu. He knew the best spots for photographs, all of the history. I especially appreciated his photo albums of the past of Machu Picchu - added an extra dimension to our appreciation of Macchu Picchu that would not be possible without him! Working with Luke and his local partners added a dimension and convenience to the Machu Picchu leg that I would never have been able to achieve by planning on my own.
Luke was also exceptionally responsive and customer-friendly, something I think is especially essential when working with a tour operator and travelling to a foreign country. Being able to develop trust with someone you're working with a continent away is especially important to me, and Luke was perfect for that. I am a demanding customer, sending numerous emails, phone calls, both before and during the trip, and Luke always responded promptly and professionally. Even during the trip, if I had any questions, Luke was just an email or phonecall away, making the experience completely stress free.
I really enjoyed the trip, and am glad I picked Luke and his agency. I have been, and will continue, suggesting your agency and the trip we took to all of my friends who are planning to go to Machu Picchu in the future as someone who can make the trip effortless, add value, and truly special.